Shipping Policy

At Firshop, we prioritize your satisfaction with every purchase. We understand the importance of prompt delivery, so we ensure that your order is processed swiftly.

Order Confirmation and Delivery

Once you place an order, our dedicated delivery team will contact you within two business days to confirm your order and schedule a delivery appointment.

Shipping Providers

We entrust your orders to reliable third-party carriers. Depending on your location, your shipment may be delivered by various carriers. For oversized or overweight products, we use Freight Carrier, ensuring your items are safely transported on pallets.

Tracking Your Order

We understand the importance of knowing the status of your order. Therefore, a tracking number will be provided and posted on the order page for your convenience.

Exclusions

Please note that we do not ship to P.O. Boxes. Also, we only provide door-to-door delivery. If you require our employee to carry the product into a personal property (e.g., shop, store, personal room, building, condo, elevator, stairs), we kindly ask for your assistance. Firshop Inc. won’t be able to cover the damages or losses that might occur during delivery.

Additional Information

Firshop Inc. uses third-party logistics providers for delivery services. As such, we cannot be held responsible for any errors, delays, damages, or losses that may occur during the shipment process. By placing an order with us, the customer acknowledges and agrees to these terms. We recommend that the customer tracks their shipment and contacts the relevant carrier directly for any issues or concerns regarding their delivery. If needed, we can file a claim with the logistics provider on the customer’s behalf.

Please be advised that any additional requests or rescheduling from the customer during shipment may incur additional costs, such as storage fees, which will be charged to the customer.

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