FAQs

  • HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?
  • When your order has been shipped, we will send you an email confirmation with your tracking number and a link to where you can track it online.
  • WHEN WILL MY ORDER SHIP?
  • Please allow 3-7 business days for orders to be processed and shipped. Once your items have left the warehouse, you will receive shipping confirmation. If you purchased an item that has become back ordered, you will receive an email from us immediately notifying you of the delay in shipment.
  • WHAT ARE MY SHIPPING FEES?
  • As always, We ship FREE.
  • Free standard shipping (3-7 business days) is automatically applied at checkout on all orders before taxes are applied.
  • Firshop reserves the right to change this offer at any time. Firshop reserves the right to refuse shipping orders without cause with a full refund to the consumer.
  • MY ORDER DIDN’T SHIP YET; CAN I ADD AN ITEM TO IT?
  • For your own security we don’t store your 3-digit pin/CVV for credit card on file, so the best way to add to an existing order is to place a new order. Unfortunately, once an order is placed it is immediately sent to the warehouse to fulfill and cannot be altered.
  • WHAT IS THE STATUS OF MY ORDER? HOW DO I TRACK MY ORDER?
  • Once you have placed an order, you can check on its status at any time. Once an order has shipped, you will receive an e-mail that will contain your tracking information. You may also sign up for an account to keep track of all your orders with us here.
  • WHERE IS MY PACKAGE? MY TRACKING NUMBER STATES “DELIVERED,” BUT I DID NOT RECEIVE MY PACKAGE. FEDEX, UPS, USPS, ETC. CANNOT LOCATE MY PACKAGE.
  • We apologize, but unfortunately once your order is given to any third parties it is out of our control and thus we cannot be of any help or held responsible. Please contact the third party for further assistance on their services being performed. To the extent that Latest Bedding contains links to outside services and resources, the availability and content of which Firshop does not control, any concerns regarding any such service or resource, or any link included on the Site, should be directed to the particular outside service or resource. Firshop has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services.
  • WHY ISN’T MY FREE SHIPPING CODE WORKING?
  • Free shipping codes must be entered into the promotion box at checkout. If you are having trouble with the code itself, or can’t find a place to enter it, contact us here and let us know you are having trouble using the code BEFORE you place the order. We cannot accommodate orders once they have been placed.
  • HOW DO I USE MY REFERRAL CODE?
  • Thanks for spreading the good words of mouth! Once you refer a friend to shop and it has signed up with Latest Bedding, you will be able to see a referral link. Share that link with us to claim referral reward.
  • CAN I USE TWO CODES ON ONE ORDER?
  • Only one code is valid per order at this time.
  • DO YOU PRICE MATCH?
  • Yes, we do. Take the screenshot and send it to us. We shall do our best to facilitate you.
  • ARE YOUR PRICES IN USD?
  • All the prices on the site are in USD and our payment systems processes orders in USD. The conversion rate to your currency will happen through your bank or credit card.
  • WILL MY CREDIT CARD BE CHARGED IMMEDIATELY?
  • No, your credit card will not be charged until your order is shipped. When you enter your credit card information on the final review page, you will receive an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. Please allow 2 to 3 business days to receive an email confirming your order has shipped and that your credit card has been charged.
  • IS ORDERING OVER THE INTERNET SECURE?
  • Yes. We’ve taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a Shopify secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.
  • Can I add more than one discount code to an order?
  • Only one discount code can be applied to each order. Offers cannot be combined.
  • WHEN WILL MY CREDIT CARD BE REFUNDED?
  • Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.
  • I CAN’T CHECK OUT. HOW CAN I PLACE MY ORDER?
  • If our site is not currently working properly, please contact us here and we will gladly put your order through.
  • I ORDERED YOUR PRODUCT AS A GIFT, ARE THERE PRICES ON THE BOX?
  • All of our items come pre-bundled in a Latest Bedding carton packaging. We do not have gift messaging at this time, but we make sure our packing slips don’t include pricing just in case your order is a gift!
  • I CAN’T LOG INTO MY ACCOUNT.
  • In order to check out on our website, you only need to enter your email address. In order to see previous orders, you can create an account and login. Please contact us here if you have any difficulty logging in and we will help you out!

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